---
title: Process Dead | Blue Matador - Troubleshooting
description: Process Dead | Blue Matador - Troubleshooting
image: https://www.bluematador.com/hubfs/logo-1.png
---

 Docs

# Process Dead

Services and processes can stop for a wide number of reasons. When stopped, the process is unable to perform computations, run background tasks, accept new connections, manage resources, or do anything else. To resume normal operations, the process or service must be started once again.

To qualify for this recommendation, a process must be long-running and non-interactive. Once the process has been started again (with the same name), the recommendation will be resolved.

## Effects

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Reasons for a process stopping include:

- Manual stopping of the process
- Running out of memory
- Unhandled exceptions and errors
- Unhandled OS signals
- Buggy code

Starting a process is not always a safe operation. Before starting the process once again, attempt to verify if the process was intentionally stopped.

If the process remains stopped, users may encounter:

- 5xx errors
- Completely unresponsive services
- Data loss

## Quick Fix

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Ask around if a team member is manually managing this server. Start the process or service as appropriate.

 

## Thorough Fix

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If the service should have been stopped, better team communication is in order. Use a Slack channel, an email group, or an announcement to indicate expected outages.

If the service should not have been stopped, then comb log files, monitoring tools, and audit files for a root cause, focusing on stack traces and errors.

 

## Resources

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- [How to View the Application Log in Event Viewer](https://technet.microsoft.com/en-us/library/aa996117(v=exchg.65).aspx) (Microsoft TechNet)
- [How to Start Services on Windows](https://docs.microsoft.com/en-us/dotnet/framework/windows-services/how-to-start-services) (Microsoft .NET Documentation)
- [How to start, stop, and restart services in Linux](https://www.techrepublic.com/article/how-to-start-stop-and-restart-services-in-linux/) (TechRepublic)
- [Linux Log Files Location And How Do I View Logs Files on Linux](https://www.cyberciti.biz/faq/linux-log-files-location-and-how-do-i-view-logs-files/) (nixCraft)
- [Process](https://en.wikipedia.org/wiki/Process_(computing)) (Wikipedia)